Open menuReviews our check found reportable, with the text and the click path for each platform. You report them yourself in your own account; we then keep checking whether they disappear.
“Queue out the door on Saturday, waited 25 minutes for two croissants.”
Our check
Not reportable: the review describes a specific visit with a long wait. Reply calmly and say what you are doing about the queues.
Genuine opinion or no clear rule broken. Reply publicly instead.
“Haven’t been, but my friend said it’s overpriced. One star.”
Our check · Potential policy violation identified · No customer experience recognisable
The author has not visited and only repeats what a friend said. A review must be based on the author’s own experience.
Review the explanation before reporting. This is an automated assessment, not a prediction that the platform will remove the review.
Google removes reviews that break its content policy, not reviews you simply disagree with. Our check found: No customer experience recognisable.
Ready to paste
I am asking Google to review this review of Sample Bakery (London). The author writes: “Haven’t been, but my friend said it’s overpriced.” The review is therefore based on hearsay, not on the author’s own experience with our business, which Google’s policy for reviews requires. We welcome honest feedback from real customers, including criticism. Please check this review against your policy and remove it if it does not meet it.
VOQX provides general information about platform reporting and appeal procedures. It does not assess your individual legal rights or provide legal representation. If a report is declined, consult the platform’s published appeal procedure; additional legal remedies depend on the facts and applicable law.
“Paid for a gift box and never received it, no answer to my emails for two weeks.”
Our check
Not reportable: the review describes a specific order and a delivery problem. Reply, apologise and offer a solution.
Genuine opinion or no clear rule broken. Reply publicly instead.
“Former employee here. Management is terrible, don’t buy here.”
Our check · Borderline case – review carefully · Conflict of interest (competitor, employee, paid)
The author says they are a former employee and writes about management, not about a purchase. A conflict of interest is possible but not certain – decide yourself.
Possibly reportable. Read the reasoning and decide yourself.
Review the explanation before reporting. This is an automated assessment, not a prediction that the platform will remove the review.
Trustpilot only removes reviews that break its guidelines; genuine negative experiences stay. Our check found: Conflict of interest (competitor, employee, paid).
Ready to paste
I am asking Trustpilot to review this review of Sample Bakery. The author describes themselves as a former employee and writes about internal management, not about buying from us. This suggests a conflict of interest. Please check this review against your guidelines and remove it if it does not meet them.
VOQX provides general information about platform reporting and appeal procedures. It does not assess your individual legal rights or provide legal representation. If a report is declined, consult the platform’s published appeal procedure; additional legal remedies depend on the facts and applicable law.
“Lovely pastries but quite pricey for tourists.”
Our check
Not reportable: an opinion about prices is allowed. Reply politely and explain what customers get for the price.
Genuine opinion or no clear rule broken. Reply publicly instead.
“Tasty food, but the tables were sticky and nobody cleared them.”
Our check
Not reportable: the review describes a real visit and criticises cleanliness. Reply and say what you are changing.
Genuine opinion or no clear rule broken. Reply publicly instead.
