Open menuReviews our check found reportable, with the text and the click path for each platform. You report them yourself in your own account; we then keep checking whether they disappear.
“Queue out the door on Saturday, waited 25 minutes for two croissants.”
Our check
Not reportable: the review describes a specific visit with a long wait. Reply calmly and say what you are doing about the queues.
Genuine opinion or no clear rule broken. Reply publicly instead.
“Paid for a gift box and never received it, no answer to my emails for two weeks.”
Our check
Not reportable: the review describes a specific order and a delivery problem. Reply, apologise and offer a solution.
Genuine opinion or no clear rule broken. Reply publicly instead.
“Lovely pastries but quite pricey for tourists.”
Our check
Not reportable: an opinion about prices is allowed. Reply politely and explain what customers get for the price.
Genuine opinion or no clear rule broken. Reply publicly instead.
“Tasty food, but the tables were sticky and nobody cleared them.”
Our check
Not reportable: the review describes a real visit and criticises cleanliness. Reply and say what you are changing.
Genuine opinion or no clear rule broken. Reply publicly instead.
