· 1 min read
How to Answer a Şikayetvar Complaint: What Businesses Should Do
A complaint about your business on Şikayetvar? Here is how to reply, solve the problem and show future customers that you care.
Şikayetvar is one of the most visited complaint sites in Turkey. Many customers read it before they buy or book. Complaints also often appear near the top when someone searches for your business name on Google.
Why a reply matters so much
A complaint without a reply looks as if you do not care. A quick, friendly reply with a solution can even turn a complaint into a good showcase.
How to go about it
- Create a business account for your company on Şikayetvar or claim your brand page. This lets you reply officially.
- Read the whole complaint and check the case internally.
- Reply publicly, in a friendly way and briefly. Offer a solution or a direct contact.
- Really solve the problem. Only then can the customer mark the complaint as solved.
Example reply (Turkish)
„Merhaba, yaşadığınız sorun için çok üzgünüz. Siparişinizi kontrol ettik ve sizinle en kısa sürede iletişime geçeceğiz. Bize ayrıca destek@… adresinden de ulaşabilirsiniz. Anlayışınız için teşekkür ederiz.“
As a business, you usually cannot delete a complaint yourself. If it breaks Şikayetvar’s rules, for example because it contains insults or false statements, you can report it there. What gets removed is up to Şikayetvar.
How VOQX helps
VOQX searches Şikayetvar and other Turkish sites such as Şikayet.com, Ekşi Sözlük and Google results for your business name. You see new complaints early, with a reply suggestion in the right language.
VOQX is software. You report yourself; whether a platform removes anything is up to the platform.